Scheduling and Policy Information


Scheduling and Contact Information
Please contact us no later than 24 hours before your preferred time. Next day orders are challenging to fulfill and we may not be able to accommodate you on such short notice. You may contact us at (928) 699-7077 or ksmith@ksmithweb.com. (Please allow a 24 hour turn-around for e-mails)


At the Shoot
You, or someone authorized by you, should be present at the shoot to discuss important elements of the property or areas that should not be photographed. The photographer will make a reasonable effort to remove litter, stray objects, etc. from the rooms, however, please note that this does not include making beds or arranging furniture. Agents are expected to have the property staging and cleaning completed prior to the photo shoot. All properties will be shot “AS IS”.


Our goal is to provide 10-15 quality digital images (for the Standard Shoot: please refer to our Services Page for more information and other options) including exterior front and rear shots, one or more views of each major room, and views of the yard and/or views from the property if any. Your input is important when choosing the best rooms and angles to photograph. Without your input the photographer will use his/hers best judgment and experience to decide how to best photograph the property.


After the Shoot
Once the images have been taken, the photographer will edit the shoot and select the best images. These will be optimized for quality and delivered to you within three week days, unless otherwise specified. All images will be optimized for both print & internet use.


Cancellation, No-Show and Inclement Weather Policy
If cancellation or rescheduling is necessary; please do so with a minimum of 24 hours notice. Any shoot canceled within 24 hours of a confirmed appointment is subject to a $75 cancellation fee. The full price of the shoot will be charged to any cancellation within four hours of the scheduled time. Arriving late beyond 30 minutes to an appointment will be considered a cancellation, and will be billed at the full rate of the shoot. Every effort will be made to accommodate a rescheduling.


In the event of inclement weather precluding exterior photography, a pickup shoot of the property exterior will be rescheduled at the earliest possible time.


Rights and Usage
All images produced for an agent or broker (hereafter referred to as agent) may be used by that agent for any and all marketing materials and campaigns associated with the property and for the agent’s self promotion. The photos may also be used by the agent’s parent company for the sole purpose of marketing the specific property photographed. Please note however, that the images will be copyrighted by the photographer, and license granted only to the agent and the agent’s parent company and not to any third party. Any usage of the images by a third party, including but not limited to architects, builders, stagers, designers, sellers or buyers, is strictly prohibited unless approved in writing by the photographer.